|
Effective Communication in a Demanding Work Environment
|
| |
| Course Satisfaction Rating: 100.0% |
|
| |
|
Course Overview
|
 |
This two-day course will provide participants with a framework for communicating more effectively by understanding other peoples' points of view, and by customizing our messages to reach them effectively. The course will illustrate how voice tones, body language, and other factors affect an individual's interpretation of the words we choose when communicating. Through a combination of lectures and interactive exercises, participants will learn how values and beliefs impact the way we absorb and store information, and how to direct our communication towards the mental and emotional language of others to allow the real message and intent to be fully understood, thus helping us achieve our desired outcomes.
1.6 CEU (Continuing Education Units) or 16 PDH (Professional Development Hours)
A complete set of course materials and lunches are included.
|
|
 |
|
|
| Course Outline |
 | Introduction to Communication
The Seven Dynamics of Effective Communication
The Pitfalls of Email, and Four Strategies to Help
Introduction to the Personal Perspective
Discovering Your Own Values and Beliefs, and Those of Others
Using Other People's Values and Beliefs to Communicate Effectively
Preventing and Resolving Conflict
Create Rapport with Anyone, Anywhere, at Anytime |
|  |
|
|
| Instructor(s): |
| | Paul Endress | | Paul Endress is a recognized expert in the application of psychology to business in the areas of communication and workplace synergy. His expertise in these subjects is the result of a quarter-century of entrepreneurial experience, a decade of research, and a number of certifications in related areas of psychology and linguistics. Paul is a sought-after authority and speaker, having been quoted and published in such A-list publications as The New York Times, USA TODAY, Entrepreneur and Forbes. By combining his training with research and real life business experience, Paul’s greatest satisfaction comes from helping professionals solve the challenges of conducting business in the 21st Century. He has presented to thousands of HR, corporate and association professionals, and is the author and developer of a number of continuing education courses.
|
|
| | Need more information about this course from the instructor(s)? click here |
| |
|
|
|
All scheduled event(s) for this short course: |
|
|
Legend:
Blue = 5 or more seats available
Green = less than 5 seats available
Red = the event is full |
| | Start Date | Delivery | Location | Fee | |
 |
| 18-Aug-10 | Classroom | Denver | $ 1395 USD |  | |
| 11-Oct-10 | Classroom | Houston | $ 1395 USD | | |
| 25-Oct-10 | Classroom | Calgary | $ 1395 CAD | | |
|
|
|
|
|
|
Request this short course at another location: |
|
|
|
