Training Calendar - Event Details
25-Oct-10 -  Effective Communication in a Demanding Work Environment
Delivery Method: Classroom Training
Fee: $ 1395 CAD
Early Bird Fee:$ 1,255.50 CAD Enroll prior to Sep 10, 2010, nonrefundable
LocationCalgary, AB (View dates for this course in Denver, Houston, London)
Availability:5 or more seats available

Satisfaction Rating:100.0 %
CEU:1.6 Continuing Education Units
PDH:16 Professional Development Hours
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Sessions:
DateStart Time - End Time
1. Monday, October 25, 20108:30 AM - 4:30 PM
2. Tuesday, October 26, 20108:30 AM - 4:30 PM
Course Information:
Overview
This two-day course will provide participants with a framework for communicating more effectively by understanding other peoples' points of view, and by customizing our messages to reach them effectively. The course will illustrate how voice tones, body language, and other factors affect an individual's interpretation of the words we choose when communicating. Through a combination of lectures and interactive exercises, participants will learn how values and beliefs impact the way we absorb and store information, and how to direct our communication towards the mental and emotional language of others to allow the real message and intent to be fully understood, thus helping us achieve our desired outcomes.

A complete set of course materials and lunches are included.
Outline
Introduction to Communication
The Seven Dynamics of Effective Communication
The Pitfalls of Email, and Four Strategies to Help
Introduction to the Personal Perspective
Discovering Your Own Values and Beliefs, and Those of Others
Using Other People's Values and Beliefs to Communicate Effectively
Preventing and Resolving Conflict
Create Rapport with Anyone, Anywhere, at Anytime
Training Venue:
The course will be held at a venue in Downtown Calgary less than a 5 minute drive, or within walking distance, to the hotel(s) listed below. To avoid potential course disruptions caused by the attendance of unconfirmed registrants, the training venue address will ONLY be provided to registrants upon receipt of payment (via an email confirmation note).
Recommended Hotel:
FIVE CALGARY - Downtown Suites (Click Here to View)
Hyatt Regency Calgary (Click Here to View)
Marriott Calgary (Click Here to View)
Instructor(s):
Paul Endress
Paul Endress is a recognized expert in the application of psychology to business in the areas of communication and workplace synergy. His expertise in these subjects is the result of a quarter-century of entrepreneurial experience, a decade of research, and a number of certifications in related areas of psychology and linguistics. Paul is a sought-after authority and speaker, having been quoted and published in such A-list publications as The New York Times, USA TODAY, Entrepreneur and Forbes. By combining his training with research and real life business experience, Paul’s greatest satisfaction comes from helping professionals solve the challenges of conducting business in the 21st Century. He has presented to thousands of HR, corporate and association professionals, and is the author and developer of a number of continuing education courses.
Need more information about this course from the instructor(s)? click here
Additional scheduled event(s) for this short course:
Legend:
Blue = 5 or more seats available
Green = less than 5 seats available
Red = the event is full

Start DateDeliveryLocationFee
10/11/2010ClassroomHouston$ 1395 USD
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This short course is not currently offered at all locations – to request this short course at one of the following locations, please make a selection, enter your name and email address, and click ‘submit request’.

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